Technical Support

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Job Description

  • A strong technical background and experience in the world of ITMSP
  • End-User support both remotely and onsite and manage client’s IT infrastructure including VMware, Switches, Storage Devices, Routers, Firewall, Servers, Workstations, and Mobile devices
  • Able to create procedures, documentation, and reports and act as a first-level support
  • Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills

Skills & Qualifications

  • Should have a knowledge in Microsoft desktop and server systems, Microsoft 365, Active Directory, Terminal servers
  • Must have experience in networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC, and SSL VPN, Firewalls and Wireless networks
  • Experience with setting up VMware Virtual infrastructure. Hyper-V an advantage
  • Knowledge of Storage arrays, backup and replication solutions, monitoring systems
  • Certifications or comparable experience with Products from VMware, Microsoft, and Cisco
  • Experience with TrendMicro, Dell Servers and storage, Google Apps, Microsoft 365 and Apple products

Apply Now

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